Triage
All our reception staff are fully trained in traiging your calls. If we have no appointments available they will ask you questions about why you need to see a GP. Please answer all questions truthfully and try to give as much information as possible to ensure your are dealt with appropriately.
It is easier and quicker to manage your appointments via our online service. Simply log in and select an option.
We offer Routine Appointments to Book In advance – If your condition is not Urgent please pre-book!
Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on Who should I see? which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Your appointment at the Practice
- Reception is open for appointments from 08:30 – 17:00. A full appointment system is employed. Please Pre-Book your appointment, if it is not urgent.
- Please make one appointment for each member of the family who needs to be seen
- We try to keep to time but please be patient if someone before you takes longer than planned
- Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
- It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are late for an appointment you may be asked to re-book. We operate a Failure To Attend Policy within the Practice, details at reception.
Appointments
Doctor availability
| Morning | Afternoon | |
| Monday | Brown Armstrong | Brown Armstrong |
| Tuesday | Armstrong Gardner | Armstrong Gardner |
| Wednesday | Armstrong Gardner | Gardner |
| Thursday | Brown Armstrong | Brown Armstrong |
| Friday | Brown Gardner | Brown Gardner |
Routine
We offer Routine Appointments to Book In advance – If your condition is not Urgent please pre-book!
Urgent
Urgent cases will always be seen on the same day.
Telephone advice
If you wish to speak to a doctor on the telephone, you need to ring between 09.30 and 11.00, you will be asked to leave your name, details, contact number and a brief explanation of your problem. The doctor will then return your call as soon as possible. Please remember that the doctor has a busy schedule.
PLEASE BE AWARE OUR NUMBER IS WITHHELD AND YOU SHOULD KEEP YOUR PHONE TO HAND IN ORDER TO ANSWER THE RETURN CALL.
Emergency Surgery
We offer emergency appointments. If you have suffered any injury or you think you may need an x-ray examination, you WILL have to attend an Accident and Emergency Department as we do not have access to Radiology Equipment.
Additional information
Consultations 16 to 75
If a patient aged between 16 and 75 years has not had a practice consultation within a period of three years, we are happy, on request, to provide a consultation.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.